Privacy Policy

Last Updated: September 1, 2025

Calico Care Website Privacy Policy
Last updated: [Insert date]
Calico Care Inc., a Delaware corporation ("Calico Care", "we", "us", "our"), respects your privacy. This Website Privacy Policy explains how we collect, use, and share information when you visit or interact with our public website at www.calico.care and its related subdomains (collectively, the "Site").
This Website Privacy Policy is incorporated by reference into our Terms of Use. By accessing or using the Site, you agree to the terms of this Website Privacy Policy. If you do not agree, you should not use the Site.
 
Important: This Website Privacy Policy applies only to the public marketing Site. It does not govern how we handle information within our products, services, or any clinical programs operated by our customers.

1. Information we collect through the Site
We collect information in three main ways:

1. you provide it to us directly

2. it is collected automatically when you use the Site

3. we receive it from third party partners such as analytics providers.

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1.1 Information you provide to us
You may provide information when you:

• fill out a contact form

• request a demo or sales contact

• join our mailing list or subscribe to updates

• register for an event or webinar

• download resources, such as whitepapers or case studies

• communicate with us by email, phone, or other channels

The types of information you may provide include:

• Name and contact details such as email address, phone number, and organization

• Role, title, or area of responsibility

• Any information you choose to include in free text fields (for example, how you are thinking about using Calico Care or questions you want us to answer)

You are not required to provide this information, but if you choose not to, some Site features may not be available.

1.2 Information collected automatically
When you use the Site, we automatically collect certain technical and usage information, such as:

• IP address and general location derived from IP

• Browser type and version, device type, and operating system

• Dates and times of visits

• Pages viewed, links clicked, and referring or exit pages

• Basic diagnostic data related to errors or performance

We typically use this information in aggregated or de-identified form to understand how our Site is used and to keep it secure.

1.3 Cookies and similar technologies
We use cookies and similar technologies to:

• keep you logged in to certain areas

• remember your preferences and settings

• understand how visitors use the Site

• support marketing and analytics

Types of cookies may include:

• Strictly necessary cookies needed to operate the Site

• Analytics cookies to understand traffic and usage trends

• Functional cookies to remember preferences

• Marketing or advertising cookies used in connection with campaigns

You can usually set your browser to refuse cookies or to alert you when cookies are being sent. Some parts of the Site may not function properly without certain cookies.

2. How we use information collected through the Site
We use information collected via the Site for the following purposes:

1. Operating and improving the Site

   • Provide, maintain, and secure the Site

   • Analyze usage to improve layout, content, and navigation

   • Debug, troubleshoot, and protect against abuse or attacks

2. Responding to inquiries and providing support

   • Respond to demo requests and sales inquiries

   • Answer questions sent through contact forms or email

   • Communicate with you about services you have asked about

3. Marketing, communications, and business development

   • Send you newsletters, product updates, or event invitations where permitted

   • Tailor content or messaging to areas of interest you have indicated

   • Measure the effectiveness of campaigns and site content

4. Legal, security, and compliance

   • Detect and prevent fraud, security incidents, and misuse

   • Enforce our Terms of Use and other agreements

   • Comply with legal obligations and respond to lawful requests

We may combine information we collect through the Site with information we receive from other sources (for example, from a sales conversation or a conference meeting) where allowed by law.

3. How we share information
We do not sell your personal information.
We may share information collected via the Site in the following limited circumstances:

1. Service providers and vendors
   We use trusted third parties to help us operate and improve the Site and to support our business. Examples include website hosting, email delivery services, analytics providers, security providers, and CRM platforms. These providers are permitted to use your information only as needed to provide services to us and are bound by contractual confidentiality obligations.

2. Analytics and marketing partners
   We may use analytics providers (for example, tools that help us understand how users navigate the Site) and, where permitted, advertising or marketing platforms to run campaigns and measure performance. Where required by law, we will request your consent before using non-essential cookies or similar tracking technologies.

3. Business transfers
   If Calico Care is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information collected via the Site may be transferred as part of that transaction.

4. Legal and safety requirements
   We may disclose information if we believe in good faith that it is reasonably necessary to:

   • comply with a law, regulation, legal process, or government request

   • protect the rights, property, or safety of Calico Care, our users, or the public

   • investigate and respond to potential violations of our Terms of Use or this Website Privacy Policy

5. De-identified or aggregated information
   We may share de-identified or aggregated information that does not reasonably identify any individual for research, analytics, or business purposes.

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4. Data retention
We retain information collected through the Site for as long as reasonably necessary to:

• fulfill the purposes described in this Website Privacy Policy

• comply with legal, accounting, and reporting obligations

• resolve disputes and enforce our agreements

Retention periods vary depending on the type of data and our relationship with you. When information is no longer needed, we take reasonable steps to delete or de-identify it.

5. Security
We use technical, administrative, and organizational safeguards designed to protect information collected through the Site against unauthorized access, loss, misuse, or alteration.
However, no method of transmission over the internet or method of electronic storage is perfectly secure. We cannot guarantee absolute security. You are responsible for using a secure connection and keeping your own devices and login credentials protected.

6. Your choices
You have several choices about how your information is used.

6.1 Marketing communications
If you receive marketing or promotional emails from us, you can:

• click the unsubscribe link in the email, or

• contact us at info@calico.care and ask to be removed from marketing lists.

We may still send you non-marketing communications such as administrative, transactional, or security messages related to your interactions with the Site.

6.2 Cookies and tracking
You can control cookies through:

• your browser settings, which may allow you to block or delete cookies

• controls that we may make available on the Site for managing cookie preferences

If you disable certain cookies, some Site features may not function correctly.

7. Additional information for certain jurisdictions
Depending on where you live, you may have additional rights in relation to your personal information, such as rights to access, correct, delete, restrict, or object to certain processing.

If you wish to exercise any privacy rights available in your jurisdiction, contact us at info@calico.care. We may need to verify your identity or request additional information in order to respond.

If we process personal data on behalf of a healthcare provider or other Subscriber in a service or clinical context, requests to exercise rights may need to be directed to that organization.

8. Children’s privacy
The Site is intended for use by adults and business users. It is not directed to children under the age of 16, and we do not knowingly collect personal information from children through the public Site.

If you believe a child has provided personal information through the Site, please contact us at info@calico.care so we can take appropriate steps.

9. Third party sites and services
The Site may contain links to third party websites or services that are not controlled by Calico Care. This Website Privacy Policy does not apply to those third party sites.
We encourage you to review the privacy policies of any third party sites or services you visit.

10. Changes to this Website Privacy Policy
We may update this Website Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page.
Your continued use of the Site after any changes become effective means you accept the updated Website Privacy Policy. If you do not agree with the changes, you should stop using the Site.

11. Contact us
If you have any questions or concerns about this Website Privacy Policy or our privacy practices, you can contact us at:
Calico Care Inc.
22 Boston Wharf Road, Floor 7
Boston, MA 02210
Phone: (857) 374-4144
Email: info@calico.care